Help & FAQ

Order Status

Has my order shipped?

Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the “My Account / Order Status” link at the top right hand side of our site to track your order.

My order never arrived.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

An item is missing from my shipment.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

My product is missing parts.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

How do I create an account?

1) Click the “My Account / Order Status” link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.


How do I edit my account information?

Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.
How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.


I forgot my password.

Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.
How do I return my product?

Please click here for more information on returning an item.


I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Shipping and Returns

Returns Policy

The shopper has the right to cancel within seven days of their contract with us, or seven days of receipt of the goods (whichever is the longer). If the shopper does cancel their order, they will have their payment returned. To arrange a return and/or a refund please telephone C J Autos
Tel – 01706 367649 (+441706-367649 outside of UK)
Tel – 01706 620082 (+441706-620082 outside of UK) Or email us at :
info@cjautosheywood.co.uk


How do I return an item?

The shopper has the right to cancel within seven days of their contract with us, or seven days of receipt of the goods (whichever is the longer).
If the shopper does cancel their order, they will have their payment returned.

To arrange a return and/or a refund please telephone C J Autos
Tel – 01706 367649 (+447106-367649 outside of UK)
Tel – 01706 620082 (+441706-620082 outside of UK)

Or email us at :
info@cjautosheywood.co.uk,

Returns Policy

  1. Items returned under the 7 working day cancellation period
    If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will refund the cost of the item and the cost of sending the item to you as follows:

-where you are returning an item that was part of a larger order, we’ll refund the per-item charge for delivery that you incurred

-where you are returning an entire order, we’ll refund all delivery charges that you incurred

  1. Items returned under 14-day returns guarantee

Where you are withdrawing from your purchase between 7 and 14 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

  1. Refund
    Refund will be paid within thirty days of cancellation.

Please post goods to be returned or exchanged to :

CJ AUTOS.
Mission Street
Heywood
OL10 1HY

Pack well and return to us with a note of your requirements and original invoice number.

CJ Autos reserves the right to alter specifications and prices without prior notice.

Price Information:

We try to keep the information on this web site up to date but due to the nature of the business we may have to change prices. Therefore it is very important you contact us to give you a firm price including delivery & VAT. Any information given on this site is intended to be accurate but we do not confer any rights from the information contained within the site.

Payments:

We aim to deliver best value. We welcome cheques (they must clear before we will ship goods), bank transfers (BACS), cash or debit cards. We do accept credit card payments.

Contact Us If you have any query about your order such as dispatch date or specific information of products on this web site, please telephone

RETURNS
If you wish to return an item due to any reason, you must contact me within 24hours of receiving the item. Please note that you will be responsible for the postal costs of returning the item. For unwanted items, you may send the item back at your own cost and we will refund you less our handling charges and our sending out carriage costs.

The item must be unused and in its original packaging.
We reserve the right to decline a refund if the item has been used and/or are not suitable for re-sale.

For all other returns the refund will be for the value of the item and excluding postage costs.

DAMAGED IN TRANSIT IMPORTANT:
Please check packaging and if damaged, please record on the couriers? delivery docket “PACKAGE DAMAGED”. This will allow claims to be processed via the courier.

Any items damaged in transit must be reported to me within 24hours.

Please note that any claims will be resolved in conjunction with our courier.
Tel – 01706 367649 (+44-17106-367649 outside of UK)
Tel – 01706 620082 (+44-1706-620082 outside of UK)

International Shipping

Do you ship to my country?

Please create an account by clicking the “My Account / Order Status” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

Guarantees

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

I have a question on my charges.

Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer’s Guide

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

How do I find my product?

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.